ALLTRAX LIMITED WARRANTY
Alltrax, Inc. warrants every product it sells to be free from defects in materials or workmanship for a period of 2 years from the date of manufacture.
This warrantydoes not apply to defects due directly or indirectly to misuse, abuse, negligence, accidents, repairs or alterations. We shall in no event be liable for death, injuries to persons or property or for incidental, contingent or consequential damages arising through the use of our products. Alltrax, Inc. specifically disclaims the implied warranties of merchantability and fitness for a particular purpose; however some areas do not allow limitations on how long an implied warranty lasts, so the preceding exclusion may not apply to you. This is Alltrax, Inc.’s sole written warranty, no other warranty is expressed or implied.
In the event you should need warranty repair, Please see the Return Procedure below. Alltrax reserves the right to repair or replace merchandise at its option. Alltrax reserves the right to make changes to any of its products or specifications without notice.
All warranties must be handled through the agent of which that controller was sold to the end user.
D&D MOTOR LIMITED WARRANTY
D&D Motor Systems, Inc. warrants each of its motors and controllers to be free of defects related to workmanship or material. Motors are warranted for a period of one-year from their respective ship dates.
This is providing that the following has occurred:
A • The motor and/or controller has received normal use and service. Stalled motor conditions, which are illustrated by the condition of lifted commutator bars, are not warranted. Nor are any broken terminal bolt connections. (Often can occur if over-torqued!)
B • The motor and/or controller has not been taken apart, repaired or altered for the application without the prior consent of D&D Motor Systems Inc.
C • Each motor returned must be accompanied with a description of the problem, the part number and the serial number.
D • The application of the motor has been approved by D&D Motor Systems, Inc.
E • The motor has been installed properly and the vehicle has not gotten into an accident or has been misused.
It is the responsibility of D&D Motor Systems, Inc. to validate the ship date of the motor and/or controller.
Component parts that are subject to normal wear are not covered by this policy. (ie: brushes, bearings, and seals)
This warranty does not cover any damage to the vehicle, any compensation for loss of time or inconvenience and does not provide for any liability for incidental or consequential damage arising from the use of the product by the buyer, its assignees, customers, agents or employees.
D&D Motor Systems, Inc. will provide warranty disposition by:
A • Evaluation of the motor and/or controller after it has been returned to D&D Motor Systems. Return freight is not covered by D&D Motor Systems.
(OR)
B • Mutual evaluation of the motor and/or controller at our facility.
D&D Motor Systems will reserve the right to choose which of the above methods to be utilized. The routing of such material shall be at the discretion of D&D Motor Systems, Inc.
As long as all the necessary documentation has been submitted and D&D Motor Systems accepts the warranty claim, D&D Motor Systems will issue a credit for the failed motor and/or controller. Customers ARE NOT allowed to take any credits unless until formal acceptance and communication has been made by D&D Motor Systems through us.
Return Procedure
Call East Coast Custom Golf Carts. at (888)-330-2278
Or e-mail info@eccustomgolfcarts.com
Explain the nature of the problem to us and we will provide you with return instructions You pay shipping back to us, we pay the return shipping if the product is determend faulty. Package the device securely in original shipping box if at all possible, we are not responsible for damage In shipping.
Further Terms
No replacement motor and/or controller will be shipped until the damaged motor and/or controller is received & tested by Alltrax, Inc, and/or D&D Motor Systems . Once the product is determend faulty, the replacement will be shipped immediately either out of our WV, NY location or drop-shipped out of another Alltrax distributor.
We do, however, realize, there are some circumstances where a motor and/or controller is needed right away. In these circumstances, we can ship you out another one right away, but you will be charged the FULL PRICE of a replacement motor and/or controller plus any expedited shipping charges (covered below) until we receive your damaged motor and/or controller for warranty. Once we receive your old motor and/or controller back & it is determend faulty, we'll credit the original price (minus s/h) back to your credit card. No S/H from your original order will be credited back to your balance for any reason.
We will ship all warranty motor and/or controllers out via standard UPS Ground. We will not ship any warranty motor and/or controllers out by any expedited shipping methods, UNLESS you pay the difference between that method and the UPS Ground cost.
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